DATA RETENTION

Keep what helps. Remove what no longer should remain.

Updated November 4, 2026

Homara limits retention to what is reasonably necessary to operate the service, preserve home records a homeowner chooses to keep, meet security and legal obligations, and resolve billing or support issues.

Home records and conversations

Home profiles and records remain available while an account is active. A homeowner may remove eligible records earlier. Conversation and assessment data are retained only while useful to provide the requested guidance, maintain the homeowner’s history, improve safety and reliability, or meet an applicable obligation.

Resident service records

Resident conversations, requests, household document assignments, consent, task evidence and alert delivery records are protected operating records. Access is limited by current household membership, participant permissions and authorized operational roles. They are kept while needed for the requested service, tenancy history, safety, disputes, security or applicable record obligations. Revoking membership removes portal access; it does not erase records that must be preserved. Ask Homara for access, correction, an accessible copy or deletion review. Audio recording requires its own applicable notice and consent; using chat does not authorize a new recording.

Photos and uploaded files

Uploaded home photos and documents receive a default retention deadline of 365 days. Homeowners may delete eligible files earlier. Files are validated and scanned before storage, and rejected files are not retained as home records.

Scheduling and communications

Appointment, consent, delivery, opt-out, and operational communication records are kept as needed to coordinate requested service, honor communication choices, investigate delivery failures, and document compliance. Message content is minimized where delivery metadata is sufficient.

Billing, security, and audit records

Transaction, dispute, fraud-prevention, security, and audit records may be retained longer when required for accounting, legal, abuse-prevention, or incident-response purposes. Such records are isolated from ordinary product use when they are no longer needed for an active account.

Account deletion

Account deletion begins with a seven-day reversible safety window. After that window, eligible active data and private files are deleted or de-identified through audited, retry-safe jobs. Legally required records are restricted and removed when their obligation ends.

Questions and requests

Use My Home for supported export and deletion controls, or contact info@homara.ai. Operational questions may be sent to info@homara.ai.